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16px;display:flex}@supports (color:color-mix(in lab,red,red)){.identity-banner{border:1px solid color-mix(in oklab,var(--brand)22%,transparent)}}.identity-banner{border-radius:var(--radius);margin-bottom:18px}.identity-banner .ib-av{background:linear-gradient(135deg,var(--brand),var(--brand-2));color:#fff;border-radius:12px;flex-shrink:0;place-items:center;width:44px;height:44px;font-size:15px;font-weight:700;display:grid}.identity-banner .ib-body{flex:1;min-width:0}.identity-banner .ib-name{flex-wrap:wrap;align-items:center;gap:9px;font-size:15px;font-weight:700;display:flex}.identity-banner .ib-role{color:var(--brand);opacity:.85;font-size:12px;font-weight:600}.identity-banner .ib-contact{color:var(--text-soft);flex-wrap:wrap;align-items:center;gap:14px;margin-top:4px;font-size:12.5px;display:flex}.identity-banner .ib-contact a{color:var(--text-soft);align-items:center;gap:5px;text-decoration:none;display:inline-flex}.identity-banner .ib-contact a:hover{color:var(--brand)}.ib-school-link{color:var(--brand);background:var(--surface);border:1px solid var(--brand);align-items:center;gap:6px;font-size:13px;font-weight:700;display:inline-flex}@supports (color:color-mix(in lab,red,red)){.ib-school-link{border:1px solid color-mix(in oklab,var(--brand)25%,transparent)}}.ib-school-link{cursor:pointer;border-radius:9px;flex-shrink:0;padding:8px 13px}.ib-school-link:hover{background:var(--surface-2)}.thread{flex-direction:column;gap:14px;margin-bottom:20px;display:flex}.msg{gap:12px;display:flex}.msg .msg-av{border-radius:10px;flex-shrink:0;place-items:center;width:36px;height:36px;font-size:13px;font-weight:700;display:grid}.msg.from-user .msg-av{background:var(--surface-2);color:var(--text-soft)}.msg.from-admin .msg-av{background:linear-gradient(135deg,var(--brand),var(--brand-2));color:#fff}.msg-bubble{border:1px solid var(--border);border-radius:var(--radius);flex:1;min-width:0;overflow:hidden}.msg.from-admin .msg-bubble{border-color:var(--brand)}@supports (color:color-mix(in lab,red,red)){.msg.from-admin .msg-bubble{border-color:color-mix(in oklab,var(--brand)20%,var(--border))}}.msg-bhead{background:var(--surface-2);border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;padding:11px 15px;display:flex}.msg.from-admin .msg-bhead{background:var(--primary-soft)}.msg-bhead .mh-who{font-size:13.5px;font-weight:700}.msg-bhead .mh-meta{color:var(--muted);align-items:center;gap:8px;font-size:12px;display:inline-flex}.msg-via{text-transform:uppercase;letter-spacing:.03em;color:var(--acc-emails);background:var(--acc-emails-bg);border-radius:5px;align-items:center;gap:4px;padding:2px 7px;font-size:10.5px;font-weight:700;display:inline-flex}.msg-body{color:var(--text-soft);white-space:pre-wrap;padding:15px;font-size:13.5px;line-height:1.6}.note-card{background:#c9941e}@supports (color:color-mix(in lab,red,red)){.note-card{background:color-mix(in oklab,#c9941e 11%,var(--surface))}}.note-card{border:1px solid #c9941e}@supports (color:color-mix(in lab,red,red)){.note-card{border:1px solid color-mix(in oklab,#c9941e 30%,var(--surface))}}.note-card{border-radius:var(--radius);gap:11px;padding:13px 15px;display:flex}.note-card .nc-ico{color:#c9941e;flex-shrink:0;margin-top:1px}.note-card .nc-head{color:#c9941e;font-size:12.5px;font-weight:700}@supports (color:color-mix(in lab,red,red)){.note-card .nc-head{color:color-mix(in oklab,#c9941e 55%,var(--text))}}.note-card .nc-head{align-items:center;gap:8px;margin-bottom:3px;display:flex}.note-card .nc-body{color:#c9941e;font-size:13px;line-height:1.55}@supports (color:color-mix(in lab,red,red)){.note-card .nc-body{color:color-mix(in oklab,#c9941e 30%,var(--text))}}.note-card .nc-body{white-space:pre-wrap}.note-card .nc-time{color:#c9941e;font-size:11.5px}@supports (color:color-mix(in lab,red,red)){.note-card .nc-time{color:color-mix(in oklab,#c9941e 45%,var(--text))}}.note-card .nc-time{font-weight:500}.composer{border:1px solid var(--border-strong);border-radius:var(--radius-lg);box-shadow:var(--shadow);overflow:hidden}.composer.note-mode{border-color:#c9941e}@supports (color:color-mix(in lab,red,red)){.composer.note-mode{border-color:color-mix(in oklab,#c9941e 38%,var(--surface))}}.composer-tabs{background:var(--surface-2);border-bottom:1px solid var(--border);gap:2px;padding:10px 12px 0;display:flex}.composer.note-mode .composer-tabs{background:#c9941e}@supports (color:color-mix(in lab,red,red)){.composer.note-mode .composer-tabs{background:color-mix(in oklab,#c9941e 9%,var(--surface))}}.comp-tab{color:var(--muted);cursor:pointer;background:0 0;border:none;border-radius:8px 8px 0 0;align-items:center;gap:7px;padding:9px 14px;font-size:13.5px;font-weight:600;display:inline-flex}.comp-tab.on{background:var(--surface);color:var(--text);box-shadow:0 -1px 0 var(--border) inset}.composer.note-mode .comp-tab.on{background:#c9941e}@supports (color:color-mix(in lab,red,red)){.composer.note-mode .comp-tab.on{background:color-mix(in oklab,#c9941e 12%,var(--surface))}}.composer.note-mode .comp-tab.on{color:#c9941e}@supports (color:color-mix(in lab,red,red)){.composer.note-mode .comp-tab.on{color:color-mix(in oklab,#c9941e 55%,var(--text))}}.composer-body{background:var(--surface);padding:14px 16px}.composer.note-mode .composer-body{background:#c9941e}@supports (color:color-mix(in lab,red,red)){.composer.note-mode .composer-body{background:color-mix(in oklab,#c9941e 8%,var(--surface))}}.composer-body textarea{resize:vertical;width:100%;min-height:90px;color:var(--text);background:0 0;border:none;outline:none;font-family:inherit;font-size:14px;line-height:1.6}.composer-foot{border-top:1px solid var(--border);background:var(--surface);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:11px 16px;display:flex}.composer.note-mode .composer-foot{background:#c9941e}@supports (color:color-mix(in lab,red,red)){.composer.note-mode .composer-foot{background:color-mix(in oklab,#c9941e 8%,var(--surface))}}.composer.note-mode .composer-foot{border-top-color:#c9941e}@supports (color:color-mix(in lab,red,red)){.composer.note-mode .composer-foot{border-top-color:color-mix(in oklab,#c9941e 25%,var(--surface))}}.comp-hint{color:var(--muted);align-items:center;gap:7px;font-size:12px;display:inline-flex}.comp-hint.note{color:#c9941e}@supports (color:color-mix(in lab,red,red)){.comp-hint.note{color:color-mix(in oklab,#c9941e 50%,var(--text))}}.comp-tools{align-items:center;gap:4px;display:flex}.comp-actions{align-items:center;gap:9px;display:flex}.tkt-rail{flex-direction:column;gap:16px;display:flex;position:sticky;top:16px}.rail-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);overflow:hidden}.rail-card.rail-card-menu{overflow:visible}.rail-card .rc-head{border-bottom:1px solid var(--border);letter-spacing:.04em;text-transform:uppercase;color:var(--muted);justify-content:space-between;align-items:center;padding:12px 16px;font-size:12px;font-weight:700;display:flex}.rail-card .rc-body{padding:14px 16px}.rc-field{margin-bottom:13px}.rc-field:last-child{margin-bottom:0}.rc-field .rcf-label{color:var(--muted);margin-bottom:5px;font-size:12px;font-weight:600}.school-context .sc-top{align-items:center;gap:11px;margin-bottom:14px;display:flex}.school-context .sc-emblem{background:linear-gradient(135deg,var(--brand),var(--brand-2));color:#fff;border-radius:10px;flex-shrink:0;place-items:center;width:38px;height:38px;font-size:13px;font-weight:700;display:grid}.school-context .sc-name{font-size:14px;font-weight:700;line-height:1.25}.school-context .sc-stats{grid-template-columns:1fr 1fr;gap:8px;display:grid}.sc-stat{background:var(--surface-2);border-radius:9px;padding:9px 11px}.sc-stat .scs-val{font-size:16px;font-weight:800;font-family:var(--font-head);letter-spacing:-.01em}.sc-stat .scs-lbl{color:var(--muted);margin-top:1px;font-size:11px;font-weight:600}.recent-tkt{border-bottom:1px solid var(--border);align-items:center;gap:9px;padding:9px 0;display:flex}.recent-tkt:last-child{border-bottom:none}.recent-tkt .rt-dot{border-radius:50%;flex-shrink:0;width:7px;height:7px}.recent-tkt .rt-sub{color:var(--text-soft);white-space:nowrap;text-overflow:ellipsis;flex:1;min-width:0;font-size:12.5px;font-weight:600;overflow:hidden}.recent-tkt .rt-time{color:var(--muted);white-space:nowrap;font-size:11px}.status-pill{cursor:pointer;border:1px solid #0000;border-radius:999px;align-items:center;gap:7px;padding:7px 13px;font-size:13px;font-weight:700;display:inline-flex}.status-pill .sp-dot{border-radius:50%;width:8px;height:8px}.sp-open{background:var(--acc-students-bg);color:#1268a8}.sp-open .sp-dot{background:#1677ff}.sp-solved{background:var(--acc-emails-bg);color:#1a7d52}.sp-solved .sp-dot{background:#389e0d}.sp-closed{background:var(--surface-2);color:var(--text-soft)}.sp-closed .sp-dot{background:var(--muted)}.sp-spam{color:#c23a22;background:#fdecea}.sp-spam .sp-dot{background:#d4452f}.userform-frame{border:1px solid var(--border-strong);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);background:#fff;overflow:hidden}.uf-browser{background:var(--surface-2);border-bottom:1px solid var(--border);align-items:center;gap:7px;padding:9px 14px;display:flex}.uf-browser .ufb-dot{background:var(--border-strong);border-radius:50%;width:10px;height:10px}.uf-browser .ufb-url{background:var(--surface);border:1px solid var(--border);color:var(--muted);border-radius:7px;flex:1;align-items:center;gap:6px;margin-left:10px;padding:5px 11px;font-size:11.5px;display:flex}.uf-stage{background:var(--bg);max-height:60vh;padding:26px 30px 30px;overflow-y:auto}.uf-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);max-width:540px;box-shadow:var(--shadow);margin:0 auto;padding:26px}.uf-card h3{margin-bottom:4px;font-size:19px}.uf-card .uf-sub{color:var(--muted);margin-bottom:20px;font-size:13.5px}.uf-prefill{background:var(--primary-soft);border:1px solid var(--brand)}@supports (color:color-mix(in lab,red,red)){.uf-prefill{border:1px solid color-mix(in oklab,var(--brand)18%,transparent)}}.uf-prefill{border-radius:var(--radius);margin-bottom:18px;padding:13px 15px}.uf-prefill .ufp-label{letter-spacing:.04em;text-transform:uppercase;color:var(--brand);align-items:center;gap:6px;margin-bottom:9px;font-size:11px;font-weight:700;display:flex}.uf-prefill .ufp-row{color:var(--text-soft);align-items:center;gap:9px;padding:3px 0;font-size:13px;display:flex}.uf-prefill .ufp-row strong{color:var(--text);font-weight:600}.uf-prefill .ufp-row .ufp-ico{color:var(--brand);place-items:center;display:grid}.uf-note{color:var(--muted);align-items:flex-start;gap:7px;margin-top:7px;font-size:12px;line-height:1.5;display:flex}.uf-fakefield{border:1px solid var(--border-strong);border-radius:var(--radius-sm);width:100%;color:var(--text);background:var(--surface);padding:11px 13px;font-size:13.5px}.uf-fakefield.placeholder{color:var(--muted)}.uf-fakearea{min-height:92px}.uf-chiprow{flex-wrap:wrap;gap:8px;display:flex}.uf-typechip{border:1px solid var(--border-strong);color:var(--text-soft);background:var(--surface);border-radius:999px;padding:7px 14px;font-size:13px;font-weight:600}.uf-typechip.sel{background:var(--primary-soft);border-color:var(--brand)}@supports (color:color-mix(in lab,red,red)){.uf-typechip.sel{border-color:color-mix(in oklab,var(--brand)30%,transparent)}}.uf-typechip.sel{color:var(--brand)}@media(max-width:1000px){.sup-stats{grid-template-columns:repeat(2,1fr)}.tkt-detail{grid-template-columns:1fr}.tkt-rail{position:static}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-gradient-position{syntax:"*";inherits:false}@property --tw-gradient-from{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-via{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-to{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-stops{syntax:"*";inherits:false}@property --tw-gradient-via-stops{syntax:"*";inherits:false}@property --tw-gradient-from-position{syntax:"<length-percentage>";inherits:false;initial-value:0%}@property --tw-gradient-via-position{syntax:"<length-percentage>";inherits:false;initial-value:50%}@property --tw-gradient-to-position{syntax:"<length-percentage>";inherits:false;initial-value:100%}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}